Brian Silva
About Brian Silva
Brian Silva is an IT Field Services Manager at Maximus with over 20 years of experience in the IT industry, known for his 'practice what you preach' work ethic and strong background in customer service.
Title and Current Position
Brian Silva currently holds the position of IT Field Services Manager at Maximus. He has been with Maximus since 2021 and is based in San Antonio, Texas, United States.
Previous Roles and Experience
Brian Silva has amassed extensive experience in the IT industry over his career. He formerly served as an IT Manager at TaskUs from 2018 to 2021. Prior to that, he held the role of Service Desk Manager at NuStar Energy L.P. from 2017 to 2018. Silva also worked as Desktop Support Manager at SWBC from 2013 to 2017 and was a Computer Consultant at IronEdge Group in 2013. His earlier roles include serving as a Desktop Support Technician at SWBC from 2006 to 2012.
Professional Background in IT
Across more than 20 years in the IT industry, Brian Silva has progressed from a Level 1 Phone Support Agent to a Service Desk Management position. His career has been marked by a steady advancement through various technical roles, where he has been able to deepen his expertise and expand his responsibilities.
Work Ethic and Philosophy
Brian Silva advocates for a 'practice what you preach' work ethic. He emphasizes the importance of understanding tasks thoroughly before delegating them to others. This principle has been a cornerstone of his professional methodology, ensuring that he remains grounded in operational realities while guiding his teams.
Customer Service Expertise
Customer service has been a fundamental aspect of Brian Silva's career development. His experience across various roles has consistently drawn on his strong background in customer service, enabling him to effectively address user concerns and deliver high-quality IT support.