Carlo N.
About Carlo N.
Carlo N. is a Business Analyst at Capsule Vision Inc. and an Analyst at Maximus, with extensive experience in technical support and IT service management.
Title
Carlo N. holds the title of Analyst, Technical Support and Device Management Technology, Operations and Infrastructure – TSM. He currently works at Maximus in this capacity.
Current Roles
Carlo N. is currently employed at Capsule Vision Inc. as a Business Analyst and at Maximus as an Analyst, Technical Support and Device Management Technology, Operations and Infrastructure – TSM. Both roles are based in Ontario, Canada.
Professional Background
Carlo N.'s professional journey includes a position at CRTC as a Bilingual Technical Support Analyst (2019-2020). He worked at Shared Services Canada as a Bilingual Analyst Support Desk Level 2 in 2019, with a similar role at Unisys for 10 months in the same year. From 2015 to 2018, Carlo was a Bilingual IT Support and Access Management professional at Accenture.
Achievements and Contributions at Maximus
At Maximus, Carlo developed the roadmap for promoting IT Service Management (ITSM). He organized processes to support TOPdesk and managed various requests. He also proposed the mandate for a change management committee for ITSM products. Using business analysis techniques such as requirements traceability and SWOT analysis, Carlo contributed to solution design and conducted enterprise analysis including feasibility studies and benchmark studies. He developed test cases and supported user acceptance testing. Additionally, Carlo recommended improved procedures by identifying problems and writing controls.