Carlos Vilas
About Carlos Vilas
Carlos Vilas is a Contact Center Supervisor at MAXIMUS with extensive experience in call center operations and customer service.
Current Position at MAXIMUS
Carlos Vilas is currently the Contact Center Supervisor at MAXIMUS, a position he has held since 2018. Located in the Greater Boston Area, he oversees the contact center operations. His role involves managing a team, addressing customer service inquiries, and ensuring efficient call handling. At MAXIMUS, he implements strategies to enhance productivity and leverages his multilingual skills in English, Portuguese, and Spanish to communicate effectively.
Career at Acktify
Carlos Vilas worked at Acktify as a Customer Service Representative from 2017 to 2018. During his one-year tenure, he was based in Melrose, Massachusetts. His responsibilities involved attending to customer support inquiries, managing customer relationships, and utilizing conflict resolution skills to ensure customer satisfaction. His proficiency in Salesforce CRM aided in managing customer interactions and maintaining service quality.
Experience at LifePlans, Inc.
Carlos Vilas served as a Contact Center Supervisor at LifePlans, Inc. in 2016. He had two separate stints at the company within the same year. His role primarily involved supervising call center operations, implementing process improvements, and utilizing his expertise in Five 9 Hosted Telecom and Aspect Cloud Contact System. His tenure at LifePlans, Inc. was marked by his ability to enhance call center productivity and efficiency.
Role at Silverlink Communications, LLC
From 2014 to 2016, Carlos Vilas was the Supervisor Of Call Center Operations at Silverlink Communications, LLC, now a Welltok Company. Over his two-year tenure, he was responsible for overseeing the call center operations, implementing new technologies, and supervising staff. His focus on improving call center efficiency and productivity was evident through the adoption of advanced telecom and cloud contact systems.
Educational Background
Carlos Vilas completed his high school education at Peabody Veterans Memorial from 2001 to 2004. His foundational education laid the groundwork for his career in various sectors, including customer service and fitness training. His diverse educational background has contributed to his comprehensive skill set in managing and supervising call center operations.