Carmen Vargas
About Carmen Vargas
Carmen Vargas is a Consumer Services Specialist at MAXIMUS with extensive experience in customer service and business management.
Title: Consumer Services Specialist
Carmen Vargas is a seasoned Consumer Services Specialist known for her extensive experience in customer service management. With a professional background in government administration, Carmen is skilled in customer retention strategies, contact center management, and business development. She currently holds a role at MAXIMUS, where she utilizes her expertise to enhance customer satisfaction and streamline consumer services.
Professional Career at MAXIMUS
Since 2018, Carmen Vargas has been working as a Consumer Services Specialist at MAXIMUS in the Greater New York City Area. In this role, she leverages her industry expertise to improve customer service processes and ensure high levels of customer satisfaction. Her work involves managing contact centers and implementing customer retention strategies.
Previous Experience at Time Warner Cable
Prior to her tenure at MAXIMUS, Carmen worked at Time Warner Cable as a Customer Service Specialist from 2008 to 2017. Over the course of nine years, she honed her skills in customer service management and played a key role in enhancing the company's customer satisfaction metrics.
Role at Binder & Binder
From 2000 to 2004, Carmen Vargas served as a Legal Case Manager at Binder & Binder. Her responsibilities included managing legal cases and assisting clients with their claims. This role helped her develop a strong foundation in legal case management and client services.
Academic Background
Carmen Vargas studied Business Administration, Management, and Operations at the University of Phoenix from 2010 to 2011. She earned a degree in Business Management in 1970, also from the University of Phoenix. Her academic focus has equipped her with essential business development skills that she applies in her professional career.