'Carol Case'
About 'Carol Case'
Carol Case is a Systems Tech IV at MAXIMUS with extensive experience in IT support and system administration.
Current Role at MAXIMUS
Carol Case is currently working as a Systems Tech IV at MAXIMUS. She has held this position since 2019, operating out of Tempe, AZ. In her role, she utilizes advanced IT skills to manage and troubleshoot complex systems within the company, ensuring efficient operations and minimal downtime.
Previous Experience at Farm Credit West
Prior to her role at MAXIMUS, Carol worked at Farm Credit West as an IT Specialist. She held this position from 2016 to 2019 for a span of three years in Tempe, AZ. Her responsibilities included managing IT infrastructure and resolving technical issues, which contributed significantly to the organizational efficiency.
Education in Microcomputer Business Technology
Carol Case studied Microcomputer Business Technology at Washtenaw Community College, where she earned an Associate of Arts and Sciences (A.A.S.) degree. She attended the college from 1996 to 1999, developing a solid foundation in microcomputer technology which has been pivotal in her professional career.
Involvement in 2020 US Census
Carol played a significant role in managing the IT infrastructure for the Southwest 2020 US Census call center. Her expertise ensured seamless operations during this critical national event, highlighting her ability to handle high-stakes responsibilities efficiently.
Skills in Service Management and User Account Management
Carol is proficient in utilizing the Cherwell Service Management tool for tracking and resolving IT support tickets. Additionally, she is experienced in setting up new users and managing accounts using SCCM/Active Directory. These skills underscore her capabilities in user account management and system administration.