Charlene Krebs
About Charlene Krebs
Charlene Krebs is the Supervisor of Appeals at MAXIMUS, with a background in customer service and management roles at Telerx and Network Solutions.
Title
Charlene Krebs holds the title of Supervisor of Appeals at MAXIMUS, a position she has held since 2014.
Experience at MAXIMUS
Charlene Krebs has been working as the Supervisor of Appeals at MAXIMUS since 2014. In this role, she has been focused on developing and implementing program-specific plans in collaboration with internal departments to enhance team performance and compliance. She uses independent judgment to conduct ongoing reviews of operating policies and procedures, recommending and implementing operational improvements. Additionally, she fosters a culture of inclusiveness and positive associate relations by developing reward, recognition, and incentive programs.
Previous Role at Telerx
Before joining MAXIMUS, Charlene Krebs worked at Telerx as an Account Supervisor from 2013 to 2014. During her tenure, she responded to and complied with investigations, audits, and periodic reviews, ensuring adherence to all Telerx and client standard operating procedures (SOPs). She also served as a consultant to Call Center Supervisors, handling escalated cases to ensure resolution within legal and regulatory frameworks.
Tenure at Network Solutions
Charlene Krebs served as the VIP Customer Service Supervisor at Network Solutions from 2002 to 2013. In this role, she gained extensive experience and contributed significantly to the company over her 11-year tenure.
Education and Expertise
Charlene Krebs attended Luzerne County Community College from 1988 to 1997, where she studied Business Administration and Management, General. Prior to that, she completed her high school education at GAR High School, where she studied from 1974 to 1981.