Charles Reed
About Charles Reed
Charles Reed is a Field Service Technician at MAXIMUS with extensive experience in customer service and technical support roles.
Current Position at MAXIMUS
Charles Reed currently holds the position of Field Service Technician at MAXIMUS, where he has been working since 2019. In this role, he is responsible for troubleshooting and maintaining hardware and software systems in the Winchester, KY area. His responsibilities likely include addressing technical issues on-site, ensuring optimal performance of IT infrastructure, and possibly assisting in the installation and setup of new systems.
Past Roles at MAXIMUS
Prior to his current role, Charles Reed worked at MAXIMUS in various capacities. From 2017 to 2019, he served as a Local System Administrator, managing the company's local IT systems and networks. Before that, he was a Customer Service Representative from 2013 to 2017, where he provided direct support to clients, addressing their inquiries and resolving issues related to MAXIMUS services.
Experience at Xerox and EDS Group
Charles Reed has also gained experience in customer service and technical support through his previous roles. He worked at Xerox for a year from 2011 to 2012 as a Customer Service Representative in Lexington, KY. Earlier, he served as a Helpdesk Coordinator at EDS Group from 2004 to 2008 in Winchester, KY, where he coordinated technical support for clients and managed helpdesk operations.
Education and Qualifications
Charles Reed has an educational background in computer technology and engineering. He studied Computer Engineering Technology/Technician at Spencerian College-Lexington in 2006. Reed also graduated from Powell County High School, where he studied Computer Technology/Computer Systems Technology, earning his high school diploma in 1997. His education has provided a solid foundation for his technical roles in the field.