Christine Herpel
About Christine Herpel
Christine Herpel is the Communications Manager for Contact Center Operations at Maximus, specializing in crisis communications and employee mentorship.
Title
Christine Herpel is the Communications Manager for Contact Center Operations (CCO) at Maximus. She has held this role since 2020.
Career at Maximus
Christine Herpel joined Maximus in 2019 as the Senior Communications Specialist for Contact Center Operations (CCO). In 2020, she was promoted to Communications Manager for CCO. She manages a team that publishes approximately 600 emails, FAQs, and resource materials annually to the intranet site. Additionally, she plans and administers around 50 internal meetings each year and develops weekly agendas for customer service staff.
Professional Background
Before joining Maximus, Christine worked at Vitalyst from 2018 to 2019 as a Communications Consultant/Change Management Professional and as a Software Consultant/Communications Champion from 2017 to 2018. She also served as a Technical Director at NBC Sports Philadelphia from 2015 to 2017 and at NBC News from 1996 to 2013. Additionally, she worked as an Audio Engineer at Comcast Spectacor from 2014 to 2015.
Education and Certifications
Christine Herpel holds a Bachelor of Arts (B.A.) in Communication and Media Studies from Penn State University, earned between 1991 and 1995. She also earned a Professional Certification in Internet Marketing and Measurement from the University of San Francisco from 2012 to 2013.
Specializations and Skills
Christine specializes in crisis communications with a focus on clear and concise messaging. She has developed change strategies for transitioning employees to cloud-based technologies at national and global companies. She mentors employees through career enrichment and one-on-one coaching sessions. She is experienced in implementing and maintaining innovative applications with reporting capabilities, including Microsoft Teams, Planner, SharePoint, Poppulo, Survey Monkey, Alertus, iCIMS, and Powtoon.