Cindy French, Itil, Iso, Cmmi, Cmmc
About Cindy French, Itil, Iso, Cmmi, Cmmc
Cindy French is the Senior Director of Federal Operations Support Services at Maximus, with extensive experience in quality management and process improvement.
Company
Cindy French is currently working at Maximus, located in McLean, Virginia. She holds multiple senior roles in the company, highlighting her versatility and comprehensive expertise in federal operations and business delivery. Her tenure at Maximus includes serving as the Senior Director for Federal Operations Support Services since 2022, spearheading FedRamp initiatives since 2021, and overseeing Delivery Excellence since 2020. These roles emphasize her leadership in operational support and business process improvements.
Title
Cindy French holds the title of Senior Director, Federal Operations Support Services at Maximus. Through this role, she leads critical initiatives related to federal operations and support services, ensuring compliance with industry standards and optimizing business processes.
Previous Positions at SOS International LLC
Before joining Maximus, Cindy French served as the Director of Quality Management at SOS International LLC from 2016 to 2020 in Reston, Virginia. In this role, she was responsible for overseeing quality management practices, implementing standards, and enhancing operational efficiencies within the company.
Previous Positions at Dell
Cindy French's tenure at Dell Services and Computers encompassed various leadership roles. From 2015 to 2016, she served as Capture Manager in Herndon, tasked with securing new business opportunities. Prior to this, she was the Director Of Business Operations from 2013 to 2015, managing business functions to drive operational efficiency at the Herndon, Virginia office.
Education and Expertise
Cindy French earned her MBA from Strayer University (VA) between 1990 and 1996, and a BA from Skidmore College from 1982 to 1986. She has a strong command over the implementation of ISO 20000 and 27001 standards, and more than 25 years of experience in root cause analysis and process review. Her domain expertise includes adopting modern approaches to comply with standards such as ISO and CMMI and improving existing processes through strategic planning and policy implementation.
Background in Quality and Process Improvement
Cindy French is recognized for her forward-thinking approach in delivery, specifically focusing on process improvement and compliance. She is known for creating and implementing policies that refine current processes, ensuring alignment with industry standards like ISO and CMMI. Her extensive experience in root cause analysis and reviewing processes makes her a key player in business operational excellence.