Cody Studer
About Cody Studer
Cody Studer is a Customer Service Representative at MAXIMUS with a background in various customer service roles and a Bachelor's degree in English Language and Literature from the State University of New York College at Geneseo.
Current Role at MAXIMUS
Cody Studer currently works at MAXIMUS as both a Customer Service Representative and a Quality Administrator in the Rochester, New York area. His role involves handling complex tasks such as building tax households and interpreting eligibility determinations for health care plans. Additionally, he is responsible for fulfilling caller requests for materials via multiple channels including mail, email, or download.
Experience at Lowe's Companies, Inc.
Cody Studer also holds a position as a Cashier/Customer Service Associate at Lowe's Companies, Inc. in Greece, NY. His previous experience with Lowe's includes working as a Cashier from 2011 to 2015 in Watertown, NY. These roles have provided him with extensive hands-on experience in customer service and retail operations.
Previous Positions and Responsibilities
Prior to his current roles, Cody Studer worked in multiple customer service and sales positions. He was a Billing Services representative for AT&T at Sutherland Global Services in 2016 and a Retention Specialist and Billing and Sales Specialist at Convergys from 2015 to 2016. His other positions include Barista at Starbucks, Cashier at Borders, and an Impact team member at Hollister Co.
Educational Background
Cody Studer holds a Bachelor's degree in English Language and Literature from the State University of New York College at Geneseo, completed in 2015. Prior to that, he achieved an Associate's degree in Liberal Arts and Sciences/Liberal Studies from Suny Jefferson in 2013. His early education was completed at General Brown Jr Sr High School, where he graduated with an Advanced Regents diploma.
Training and Leadership
In his role at MAXIMUS, Cody Studer has been selected to help train new agents on the floor, showcasing his leadership and mentoring skills. This responsibility highlights his ability to manage and guide team members in executing their tasks efficiently and accurately.