Courtney Blackwell Roberts
About Courtney Blackwell Roberts
Courtney Blackwell Roberts is the Supervisor of Call Center Operations at Maximus, with extensive experience in sales leadership, customer care management, and strategic market planning.
Professional Background
Courtney Blackwell Roberts has over three decades of diversified experience across various roles in call center operations, sales management, and customer care. Currently, she serves as Supervisor for Call Center Operations at Maximus, a position she has held since 2020. Her past roles include Logistics Supervisor at Carter Logistics LLC, Sr. Telecom Analyst at 180 Solutions, and Customer Care Manager at Level 3 Communications. She has also held positions at Interactive Intelligence, AOTMP, Comcast, CenturyLink, US Metropolitan Telecom, PAETEC, Gartner, and AT&T, demonstrating her extensive experience in managing and leading teams in multiple locations.
Supervisor Call Center Operations at Maximus
Since 2020, Courtney Blackwell Roberts has been serving as Supervisor - Call Center Operations at Maximus in Greater Indianapolis. In this role, she oversees daily operations, ensuring efficient performance and service delivery. Her responsibilities likely involve managing teams, developing customer-focused solutions, and applying her expertise in trends analysis to optimize call center performance. Courtney's extensive experience in customer care and operational management supports her successful oversight of operations at Maximus.
Past Roles in Sales and Customer Care Management
Courtney Blackwell Roberts has held various leadership roles in sales and customer care management. At CenturyLink, she worked as Sales Manager from 2009 to 2012 in St. Paul, MN, following a one-year tenure as Sales Manager at US Metropolitan Telecom, LLC in Bonita Springs, FL. Her career also includes a notable position as Global Strategic Account Manager at Gartner from 2000 to 2004 in Ft. Myers, FL. Courtney's extensive background in these fields highlights her capabilities in revenue growth, P&L management, and developing customer-focused solutions.
Educational Background
Courtney Blackwell Roberts studied at Syracuse University from 1992 to 1994. She also attended the University of North Carolina Wilmington from 1985 to 1988 and Cazenovia College from 1981 to 1985. Her educational background has provided a foundation for her extensive career, equipping her with the skills required to manage complex operational and sales-driven roles effectively.
Experience in Diverse Locations and Markets
Courtney Blackwell Roberts has demonstrated adaptability by working in various locations and markets. Throughout her career, she has worked in Greater Indianapolis, Anderson, Indiana, and St. Paul, Minnesota, among other places. This experience across different markets has contributed to her versatility in managing operations and understanding market-specific customer needs, which enhances her ability to optimize performance in her current role at Maximus.