Craig Browne
About Craig Browne
Craig Browne is a Help Desk Technician Level 2 at Maximus with a diverse background in IT and customer service roles.
Current Role at Maximus
Craig Browne is currently employed at Maximus as a Help Desk Technician Level 2. He has been with the company since 2019, based at their location on 30 Broad Street. During his tenure, he has resolved over 4000 support tickets, showcasing his extensive experience in troubleshooting and customer support. Craig has played a pivotal role in migrating systems to a cloud-based environment using AWS. He also created a homepage using SupportPoint, which functions as a knowledge base for new technicians. Furthermore, he serves as a technical liaison and an escalation point for project managers and newly hired technicians, integrating new projects and technology as the business grows.
Previous IT Experience
Before joining Maximus, Craig Browne worked at Lloyd as a Backup Analyst from 2018 to 2019 in the Greater New York City Area. Prior to that, he served as an IT Operations Analyst at The Jericho Project from 2017 to 2018. One of his earlier roles in IT was as a Field Service Technician at Ikahn Technologies, where he worked for a month in 2017. These roles collectively provided him with a robust foundation in various facets of IT support and operations.
Early Career
Craig's career started outside the IT domain, working as a Sales Associate at Seven Eleven Retail Stores from 2011 to 2013 in the Greater New York City Area. He later transitioned to a role as a Porter at Services for the UnderServed from 2014 to 2017. His experience in these diverse roles contributed to his adaptability and strong work ethic, which have been beneficial in his IT career.
Education and Certifications
Craig Browne pursued his education in a variety of disciplines. He studied Computer Science at the University of the People and earned an Associate's degree from 2019 to 2021. Additionally, he completed certifications in Information Technology from Per Scholas in 2017 and from New York Business Institute in 2015. He also attended CUNY Bronx Community College for three years, focusing on Marketing/Marketing Management but did not earn a degree. These educational experiences have equipped him with a broad skill set in both IT and business.