Dan Johnston
About Dan Johnston
Dan Johnston is an Operations Supervisor at Maximus with extensive experience in education, research, and operational management.
Current Role at Maximus
Dan Johnston is currently serving as an Operations Supervisor at Maximus. He has been in this role since 2020 and works remotely. His responsibilities include overseeing operational efficiency and leading various teams within the organization. He is notably involved in streamlining processes related to knowledge management, OT scheduling, and reporting using telephony systems like Genesys and Ring Central, as well as MS Dynamics CRM.
Previous Work Experience
Dan Johnston’s work experience includes various roles at both educational institutions and governmental organizations. He worked for the U.S. Census Bureau as an Enumerator in 2020 and Recruiting Assistant in 2019, both in the Greater Chicago Area. He also held multiple positions at Indiana University Bloomington, including roles such as Associate Instructor, Executive Assistant, and Social Media Director, among others. His diverse background also includes teaching positions at North Central College, Perspectives Charter Schools, and La Academia de Esperanza Charter School.
Education and Expertise
Dan Johnston has an extensive academic background. He earned a Master of Arts (M.A.) in Political Geography from Indiana University Bloomington, where he also completed graduate coursework in Political Geography, Critical Race, and Postcolonial Studies. Johnston additionally holds a Bachelor of Science (BS) in Social Science, Spanish, and Education from Brigham Young University. His academic expertise supports his professional roles, particularly in areas like training programs focused on diversity and inclusion.
Consulting and Training
Dan Johnston has played a crucial part in consulting projects primarily centered on diversity and inclusion. He conducted agent and leadership training on new CRM and telephony systems, aiding their rapid implementation. Furthermore, he supervised the Indiana Contact Tracing Project, managing the production and training for teams involved in contact tracing and vaccine distribution. His efforts in organizing and collecting production data have significantly improved agent activity and operational efficiency.
Role at Educational Testing Service (ETS)
Since 2016, Dan Johnston has been associated with Educational Testing Service (ETS) as an AP Human Geography Exam Reader. This role is based in Cincinnati, OH, and involves evaluating AP Human Geography exams, contributing to the standardization and quality of educational assessments in geography.