Daniela Ballivian Diaz
About Daniela Ballivian Diaz
Daniela Ballivian Diaz is a Senior Corporate Trainer at MAXIMUS with a background in customer care, training, sales, and database administration.
Title
Daniela Ballivian Diaz holds the position of Senior Corporate Trainer at MAXIMUS.
Current Role at MAXIMUS
Daniela Ballivian Diaz has been serving as a Senior Corporate Trainer at MAXIMUS since 2012. Her role involves managing classroom environments, providing crisis and performance management, and developing training materials. She also conducts assessments of training program effectiveness through participant evaluations and QA/QC meetings.
Previous Experience
Before her current role, Daniela worked at several organizations. She was a Customer Care Professional at Crown Linen, LLC in Miami, Florida, from 2010 to 2011. From 2007 to 2009, she worked as a Training Specialist at MAXIMUS in Austin, Texas. She also held positions as a Sales Agent at Insurance By Agent (2005-2007) in Miami, Florida, and as a Data Base Administrator at Warner Lusomundo Sogecable Cines de Espana, S.A. (1999-2003) in Madrid, Spain.
Educational Background
Daniela Ballivian Diaz completed an Associate's Degree in Arts and Social Studies at Miami Dade College from 2002 to 2003. Prior to that, she studied Political Science and Government at Universidad Complutense de Madrid from 1999 to 2001.
Training and Development Expertise
Daniela Ballivian Diaz is proficient in facilitating training sessions, particularly for the Enrollment Broker contract with the Health and Human Services Commission in Texas. She develops training materials and curriculum enhancements based on participant feedback. Daniela is skilled in providing guidance on policy, procedures, and operational best practices during training sessions.