Danny Serna
About Danny Serna
Danny Serna is a Customer Service Specialist III at MAXIMUS in New York, NY, with extensive experience in customer service roles across various companies.
Current Position at MAXIMUS
Danny Serna is currently a Customer Service Specialist III at MAXIMUS in New York, NY, a position he has held since 2019. In his role, Danny mentors new employees to ensure they quickly learn the necessary skills and responsibilities. Additionally, he provides translation services for non-English-speaking callers, and processes new applications for health care coverage over the phone, which includes building tax household profiles and determining eligibility.
Previous Experience at Office of Pupil Transportation
From 2010 to 2018, Danny Serna served as a Customer Service Agent at the Office of Pupil Transportation in Long Island City, NY. During his eight-year tenure, he played a crucial role in supporting the needs and inquiries of pupils and their families, ensuring efficient and effective transportation services.
Experience at Redbox
Danny Serna worked at Redbox as a Customer Service Agent from 2008 to 2010 in Oakbrook Terrace, IL. In this role, he was responsible for addressing and resolving customer inquiries, supporting the company’s mission to provide convenient, easy access to entertainment through their kiosks.
Education at Miami Dade College
Danny Serna attended Miami Dade College from 1999 to 2001. He acquired foundational knowledge and skills that have supported his career in customer service. His education at Miami Dade College helped him develop the competencies needed for his various roles in the industry.