Darlene Sylvester
About Darlene Sylvester
Darlene Sylvester is the Call Center Operations Manager at Maximus, with extensive experience in customer service management and a background in psychology and massage therapy.
Title
Darlene Sylvester holds the position of Call Center Operations Manager at Maximus since 2020.
Current Role at Maximus
Darlene Sylvester is currently the Call Center Operations Manager at Maximus. She has been in this role since 2020, managing operations and implementing innovative business processes that align with revenue growth strategies. Her focus includes coaching and developing customer service teams, enhancing performance, and customer satisfaction. Her expertise in KPI implementation has been a significant factor in this role.
Previous Roles in Call Center Management
Before joining Maximus, Darlene Sylvester worked at AltaStaff as Call Center Manager for 2 months in 2020 in Atlanta, Georgia. She also served as Customer Service Supervisor at Pearl Interactive Network Inc. for 3 months in 2020 in the Atlanta Metropolitan Area. Additionally, she was Customer Service Supervisor at DS Services from 2015 to 2019 and Customer Service Resolution Supervisor at Terminix from 2013 to 2015.
Early Career and Other Roles
Darlene Sylvester's early career includes serving as Case Manager at Goodwill Industries International from 2010 to 2013 and Assistant Site Manager at Goodwill Industries-Suncoast, Inc. from 2007 to 2010 in the Tampa/St. Petersburg, Florida Area. She has a diverse background in various customer service and managerial roles.
Education and Qualifications
Darlene Sylvester studied at the University of Phoenix, where she earned an Associate of Arts (A.A.) in Psychology from 2008 to 2010. She also attended Sunstate Academy, studying Massage Therapy/Therapeutic Massage and achieved a Licensed Massage Therapist certification in 2011.