Dave Harkess
About Dave Harkess
Dave Harkess is the Vice President of Contact Center Operations at Maximus, overseeing customer service operations for major government healthcare solutions.
Vice President, Contact Center Operations at Maximus
Dave Harkess has been serving as the Vice President of Contact Center Operations at Maximus since 2017. Based in Reston, Virginia, United States, he oversees customer service operations for two major government healthcare solutions. His responsibilities include managing a team of 12,000 customer service professionals across 11 locations, focusing on delivering exceptional service to 35 million callers annually.
Senior Director of Operations at General Dynamics Health Solutions
From 2013 to 2017, Dave Harkess held the position of Senior Director of Operations at General Dynamics Health Solutions in Fairfax, Virginia. In this role, he was responsible for managing various operational functions and ensuring the efficiency and effectiveness of service delivery.
Director of Operations at Vangent, Inc.
Dave Harkess served as the Director of Operations at Vangent, Inc. from 2009 to 2013 in Arlington, Virginia. Prior to this, he was the Regional Manager at Vangent, Inc. for 8 months from 2008 to 2009. In these roles, he was responsible for overseeing regional operations and ensuring high performance standards.
Various Management Roles at Capital One
Dave Harkess worked at Capital One in Mclean, Virginia, from 1999 to 2008. His roles included Senior Operations and Relationship Manager, Senior Manager - Creative Development, and Senior Relationship Manager. His responsibilities spanned relationship management and creative development, contributing to the company's operational success.
Vice President and Operations at First Union National Bank
Between 1993 and 1999, Dave Harkess was the Vice President and Operations at First Union National Bank in the United States. During his tenure, he managed operational aspects to support the bank's growth and service quality.