David Eck
About David Eck
David Eck is a Call Center Supervisor at MAXIMUS with extensive experience in customer service and healthcare enrollment. He holds a Master of Music and a Bachelor of Music from Michigan State University.
Title: Call Center Supervisor
David Eck serves as a Call Center Supervisor at MAXIMUS. He has been with the company in this role since 2015, involved in MI Enrollment Broker Services. His responsibilities include overseeing call center operations, ensuring compliance with state regulations, and maintaining high standards of customer service. Additionally, he provides mentorship and training to new employees, leveraging his expertise in the enrollment process for Michigan Medicaid and the Healthy Michigan Plan.
Education: Michigan State University
David Eck holds a Master of Music in Applied Music from Michigan State University, which he completed between 1992 and 1994. Additionally, he earned a Bachelor of Music in Music Theory and Composition with High Honors from the same institution, graduating between 1988 and 1992. His educational background showcases his strong foundation in music theory and performance.
Prior Roles: Shift Manager at Quality Dairy
Before joining MAXIMUS, David Eck worked as a Shift Manager at Quality Dairy from 2008 to 2014. During his six-year tenure, he was responsible for managing store operations, overseeing staff, and ensuring excellent customer service. This role helped him develop essential skills in leadership, team management, and operational efficiency.
Experience in Customer Service
David Eck has a robust background in customer service. He served as a Customer Service Representative I at Consumers Energy in 2014 for six months in Lansing Area, Michigan. In this role, he focused on addressing customer inquiries and resolving complaints, which enhanced his skills in customer support and problem-solving.
Musical Background
David Eck has an extensive background in music performance. He played as an Assistant Principal Bassist with the Saginaw Bay Symphony Orchestra from 1991 to 1998, a Principal Double Bassist with the Midland Symphony Orchestra from 1988 to 1998, and a Section Bassist with the Greater Lansing Symphony Orchestra from 1988 to 1997. His years of experience in these roles underline his proficiency and dedication to music.