David Miller
About David Miller
David Miller is a Supervisor of Desktop Services at Maximus in San Antonio, Texas, with extensive experience in IT support and management roles.
Current Position at Maximus
David Miller is currently the Supervisor of Desktop Services at Maximus, a role he has held since 2021. Based in San Antonio, Texas, he is responsible for overseeing the desktop services operations to ensure efficient and effective IT support. His strategic role involves developing and maintaining formal procedures to enhance productivity and consistency in the services provided. Additionally, David has implemented proactive response processes to preemptively address potential IT issues.
Previous Role at EPS Corporation
Before joining Maximus, David Miller worked at EPS Corporation as a Help Desk Supervisor from 2020 to 2021. During his 11-month tenure in the San Antonio, Texas Metropolitan Area, he supervised the help desk team and played a crucial role in creating a supportive environment for technicians. David focused on staff retention and development while ensuring that technicians were cross-trained to provide flexibility in workload delegation.
Experience at The University of Texas at San Antonio
David Miller spent a significant portion of his career at The University of Texas at San Antonio (UTSA), where he held multiple roles from 2009 to 2019. His positions included OIT Manager - Client Support (2016-2019), OIT Manager - Academic Support (2015-2016), Information Technology Associate II (2012-2015), and Network Technician/Support Specialist (2009-2012). In these roles, David was responsible for various IT support and management functions, including analyzing technician performance using statistical and reporting methods.
Educational Background at University of Phoenix
David Miller holds an Associate's degree in Computer Systems Networking and Telecommunications from the University of Phoenix, which he completed in 2010. Additionally, he earned a Master's degree in Business Administration from the same institution, completing the program in 2012. His education has been foundational in equipping him with the skills and knowledge necessary for his various IT support and supervisory roles.
Professional Development Initiatives
Throughout his career, David Miller has been committed to enhancing the skills and productivity of his teams. He has developed and maintained formal procedures to ensure consistency in desktop services and has created a learning environment focused on staff development. David's approach includes proactive IT issue response processes and cross-training among staff members to improve service flexibility and efficiency.