De Anna Hall
About De Anna Hall
De Anna Hall is a Call Center Operations Manager at Maximus Federal Services, Inc., with extensive experience in customer service management and a background in Business Administration from Wichita State University.
Title
De Anna Hall is the Call Center Operations Manager at Maximus Federal Services, Inc. She has held this position since 2020, overseeing call center operations and ensuring the efficient management of her team and resources.
Previous Experience at Optum
Before her tenure at Maximus Federal Services, Inc., De Anna Hall worked at Optum, formerly known as Alere Wellbeing, from 2006 to 2020. During her 14-year career at Optum, she served as the Customer Service Manager, where she managed a team and focused on improving customer service outcomes.
Education and Expertise
De Anna Hall studied Business Administration at Wichita State University, where she earned a Bachelor of Business Administration (BBA) from 1999 to 2003. Her educational background has provided her with in-depth knowledge of business principles and practices, which she applies in her professional roles.
Leadership and Team Management
De Anna Hall has extensive experience in leadership, having managed a team of over 500 direct reports. She demonstrates strong leadership and team management skills, which have been instrumental in driving performance and maintaining high levels of team morale and efficiency.
Operational Efficiency and Business Development
In her role as a Call Center Operations Manager, De Anna Hall has developed creative solutions and implemented procedures aimed at increasing efficiency and profitability. She possesses advanced communication and interpersonal skills that contribute to business development and has a proven track record of fostering long-term client relationships to enhance customer satisfaction and loyalty.