Deanna Reed
About Deanna Reed
Deanna Reed is a Training Coordinator at MAXIMUS, specializing in adult learning theory and enhancing training experiences using Absorb LMS.
Current Role at MAXIMUS
Deanna Reed is currently working as a Training Coordinator at MAXIMUS in the Albany, New York Area. She has been with the company in this role since 2017. Her responsibilities include utilizing the Absorb Learning Management System (LMS) to enhance the training experience for new hires. She focuses on adult learning theory to tailor training programs specifically for customer service agents. Deanna regularly updates training materials to reflect any changes in policies and procedures, ensuring that the training remains relevant and effective.
Previous Experience at MAXIMUS
Before her current role, Deanna Reed worked at MAXIMUS in multiple capacities. From 2016 to 2017, she was a Training Coordinator in Rochester, New York, for 10 months. Prior to that, Deanna served as a Customer Service Specialist from 2014 to 2016 in the Albany, New York Area. In her role as a Customer Service Specialist, she gained valuable experience that would later inform her approach to training and development.
Education in Criminal Justice and Corrections
Deanna Reed studied Criminal Justice and Corrections, starting at Hudson Valley Community College, where she completed a two-year program from 2009 to 2011. She continued her studies at the State University of New York College at Plattsburgh, earning another qualification in the same field from 2011 to 2012. Her background in criminal justice has provided her with a unique perspective and skill set that she brings to her training roles at MAXIMUS.
Training Methodologies and Responsibilities
In her role as Training Coordinator, Deanna Reed employs various training methodologies to ensure operational excellence. She monitors and updates daily classroom reports, tracking agent attendance and test scores. Deanna provides feedback and coaching to align call center staff performance with company standards. Her use of Absorb LMS is a key tool in making the training process efficient and effective for new hires.