Denicka Wilson
About Denicka Wilson
Denicka Wilson is a Customer Service Specialist at MAXIMUS and DC Health Link, and an Ambassador at Jeni's Splendid Ice Creams in the Washington D.C. Metro Area.
Title and Roles
Denicka Wilson is a Customer Service Specialist currently associated with multiple organizations in the Washington D.C. Metro Area. She serves as a Customer Service Specialist at MAXIMUS, DC Health Link's Customer Service Specialist, and as an Ambassador at Jeni's Splendid Ice Creams. Her roles involve providing comprehensive customer service and aiding individuals with insurance enrollments.
Professional Experience
Denicka Wilson has extensive professional experience in the field of customer service and medical support. She previously worked as a Customer Service Cashier at Ross Stores, Inc. for 7 months and spent 3 years as a Medical Receptionist at Eye Deal Optical. She also gained research experience as a Summer Research Intern at Louisiana State University Health Sciences Center for 2 years in New Orleans.
Education and Academic Background
Denicka Wilson holds a Bachelor of Science (BS) in Biology from Howard University. She completed her degree between 2014 and 2018. Her academic background in Biology has provided her with a strong foundation for her roles in customer service related to health care and insurance.
Expertise in Health Insurance Support
In her role at DC Health Link, Denicka Wilson specializes in supporting individuals enrolling in health insurance through the District’s Exchange, including Medicaid and private health insurance. She assists with small business health insurance eligibility and enrollment using the District of Columbia Access System (DCAS). Her expertise spans various communication channels, including telephone, web chat, email, and written correspondence.