Donna Mc Clure
About Donna Mc Clure
Donna Mc Clure is a Call Center Customer Service Representative Supervisor at Maximus Federal Services, Inc. and a Call Center Manager at General Dynamics Information Technology.
Title
Donna Mc Clure holds the position of Call Center Customer Service Representative Supervisor. She demonstrates leadership in managing and guiding customer service representatives to achieve optimal performance and customer satisfaction.
Current Role at General Dynamics Information Technology
Donna Mc Clure is currently a Call Center Manager at General Dynamics Information Technology. In this role, she oversees the daily operations of the call center, ensures service level agreements are met, and manages a team dedicated to providing excellent customer service.
Professional Experience at Maximus Federal Services
Donna also works at Maximus Federal Services, Inc. as a Call Center Customer Service Representative Supervisor in London, KY. Since 2003, she has been instrumental in supervising a team of customer service representatives, focusing on high-quality customer interactions and efficient call handling.
Educational Background
Donna Mc Clure pursued her academic credentials at the University of Phoenix, obtaining an Associate's Degree (AS) from 2009 to 2012. This education provided her with a solid foundation to advance her career in call center management and customer service.