Duane Jackson
About Duane Jackson
Duane Jackson is a Team Supervisor at Maximus with extensive experience in customer service and call center management.
Company
Duane Jackson is currently working as a Team Supervisor at Maximus. He has held this position since 2020, bringing his extensive experience in customer service and management to the role, making significant contributions to the company's operations in the United States.
Title
Duane Jackson holds the title of Team Supervisor at Maximus. In this role, he oversees team operations, ensuring that objectives are met and that a high standard of service is maintained. His leadership is marked by strategic decision-making and effective team management.
Education and Expertise
Duane Jackson earned a Bachelor of Arts in Management from Marshall University in 1970. His academic background in business management, combined with practical experience, has equipped him with the expertise needed to excel in both managerial and supervisory roles. He has a proven track record in creating productive team-oriented cultures and achieving significant business outcomes.
Professional Background
Duane Jackson has an extensive professional background, having served in various management roles across multiple organizations. His career includes positions such as Customer Service Manager at ManpowerGroup, Owner at Jackson Realty Investments LLC, and Call Center Manager at Faneuil Inc and LogistiCare. His responsibilities have ranged from overseeing call center operations to leading administrative services at Prestera Center for Mental Health Services, Inc.
Achievements
Duane Jackson’s notable achievements include leading a cultural turnaround at Faneuil, where he successfully met all contractual KPIs within two months after two years of previous shortfalls. He also implemented strategies at First Union National Bank that significantly increased collection rates and market share. Additionally, at GC Services LLP, he reduced attrition, improved quality assurance scores, and increased revenue while saving costs. These accomplishments underline his ability to manage complex projects effectively and deliver impactful results.