Ebony Banks
About Ebony Banks
Ebony Banks is a Call Center Operations Manager at Maximus with extensive experience in claims adjustment and call center management.
Title
Ebony Banks currently holds the position of Call Center Operations Manager at Maximus in Kansas City, Missouri, United States. She has been with the company since 2020.
Previous Experience
Ebony Banks has amassed extensive experience in call center management and claims adjustment. She worked at EXL as a Call Center Manager from 2018 to 2019 in Lees Summit, Missouri. Prior to that, she served as a New Business Supervisor at Efinance Call Center Support from 2012 to 2016 in Lenexa, Kansas.
Current Position at Pilot Catastrophe Service
Since 2021, Ebony Banks has been employed as a Claims Adjuster at Pilot Catastrophe Service. Her role involves writing appraisals for dwelling repairs, assisting policyholders with various services such as itemization of damages, and dispersing payments for claims.
Educational Background
Ebony Banks studied at Westport High School, where she earned a High School Diploma in Computer Science from 1994 to 1997.
Expertise and Professional Conduct
With a strong background in claims management, Ebony Banks excels in making decisions within delegated authorization and recommending settlement values for claims, ranging from moderate to complex. She maintains a high standard of professional conduct and delivers superior claims service.