Edel Torres
About Edel Torres
Edel Torres is a Customer Service Representative at Maximus with extensive experience in administrative and customer relations roles.
Current Position at Maximus
Edel Torres is currently employed at Maximus as a Customer Service Representative/Administrative Work. He began his role in 2020 and is based in Miami, Florida. His responsibilities include handling case investigations, utilizing management scripts to interview patients, and effectively multitasking using several programs such as Genesys, Panviva, CRM, and AWS. Edel also communicates with supervisors and associates via Microsoft Teams and manages daily tasks through Outlook, ensuring emails, updates, and requests are addressed promptly. Additionally, he is responsible for updating timesheets daily with an online program.
Previous Role at Latinos Salud
Prior to his current role, Edel worked at LATINOS SALUD as an Administrative Assistant/Outreach Specialist from 2019 to 2020 in Miami, Florida. For five months, he focused on administrative duties and outreach activities to bolster the organization's community presence and efficiency. This role provided him with experience in administrative support and community outreach.
Experience at MAC Cosmetics
From 2014 to 2019, Edel Torres worked at MAC Cosmetics in the Miami/Fort Lauderdale area as an Assistant Manager/Sales Lead. In this capacity, he carried a significant role in leading sales initiatives and managing day-to-day operations. His responsibilities included overseeing sales efforts, managing staff, and driving customer engagement in a highly competitive retail environment.
Role at LOTTUSSE, SAU
In 2014, Edel worked for LOTTUSSE, SAU as a Boutique Supervisor and Visual Merchandiser in Miami, Florida for five months. His duties entailed managing the boutique’s visual presentation and supervising operations to ensure optimal customer experience and sales performance.
Tenure at Bayview Asset Management, LLC
From 2012 to 2014, Edel Torres was employed at Bayview Asset Management, LLC as a Customer Relations representative. Over two years, he was responsible for maintaining customer relations and ensuring client satisfaction, laying a strong foundation for his customer service expertise.
Early Career at ALDO Group
Edel started his career with ALDO Group as a Keyholder/Sales Lead. He worked there from 2009 to 2012, spending three years honing his skills in sales leadership. His role focused on driving sales, managing store operations, and leading a team to achieve sales targets.
Education at Miami Dade College
Edel Torres is pursuing his education at Miami Dade College. He began his studies in 2016 and is expected to complete his degree in 2024. This duration shows his commitment to achieving higher education while balancing his professional responsibilities.