Edson Zapata
About Edson Zapata
Edson Zapata is a Corporate Trainer at Eclaro with 12 years of experience in customer service, specializing in training for face-to-face and contact center interactions.
Title
Edson Zapata is a Customer Service Representative currently working as a Corporate Trainer at Eclaro.
Current Role at Eclaro
Edson Zapata has been working at Eclaro as a Corporate Trainer since 2020 in New York, United States. His role focuses on delivering training programs aimed at improving customer service both face-to-face and in contact centers. Special attention is given to customer satisfaction as a core element of these programs.
Previous Experience at MAXIMUS
Before his role at Eclaro, Edson Zapata worked at MAXIMUS as a Customer Service Representative in 1970.
Education and Expertise
Edson Zapata attended William Paterson University of New Jersey, where he studied History and earned a Bachelor of Arts (BA) degree. His academic journey spanned from 2016 to 2020. In addition to his formal education, Edson has over 12 years of experience in delivering and teaching excellent customer service.
Specialization in Customer Service Training
Edson Zapata specializes in training programs that address both face-to-face customer service and operations within contact centers. His training sessions emphasize customer satisfaction, ensuring that trainees grasp the importance of meeting and exceeding customer expectations.