Eduardo Mata
About Eduardo Mata
Eduardo Mata is a Senior Analyst at Maximus, overseeing workforce management, operations, and quality assurance for the DC DOES and GCCT projects.
Current Position at Maximus
Eduardo Mata is currently serving as a Senior Analyst at Maximus. In this role, he oversees workforce management, operations, and quality assurance for the DC DOES project and the GCCT project. His role involves the utilization of Genesys Purecloud WFM software.
Career Progression at Maximus
Eduardo Mata's career at Maximus started in 2015 as a Customer Service Representative, where he worked for two years. He then moved up to the position of Team Lead in 2017 and held that role for six months before becoming a Workforce Management Analyst in 2018. After one year, he transitioned to the role of Workforce Management Specialist in 2019 and worked in that capacity for eight months. In 2020, Eduardo became a Senior Analyst, a position he continues to hold.
Education and Certifications
Eduardo Mata studied at the University of Texas at Brownsville from 2012 to 2015. Additionally, he attended Southern Careers Institute-Brownsville from 2016 to 2017, where he achieved the certification of Certified Medical Assistant. Before these, he completed his high school education at Hanna Early College High School from 2008 to 2012.
Expertise in Workforce Management
Eduardo Mata has substantial experience in workforce management, gained through various roles at Maximus. In his current role, he utilizes Genesys Purecloud WFM software for overseeing workforce management operations. His expertise extends to ensuring quality assurance and operational efficiency in project executions.