Edward Parker
About Edward Parker
Edward Parker is a Senior Planner in Strategic Workforce Planning Optimization at Maximus, with extensive experience in workforce management and data analysis.
Professional Experience at Maximus
Edward Parker currently serves as the Senior Planner of Strategic Workforce Planning Optimization at Maximus. He started this role in 2018 and has been actively involved in optimizing workforce planning strategies in Lawrence, KS. His work focuses on analyzing historical and current trend data to improve service levels and intraday performance. He employs tools such as Aspect Call Center software and Microsoft Excel for report generation and data analysis.
Career at General Dynamics Information Technology
Before joining Maximus, Edward Parker worked at General Dynamics Information Technology. From 2017 to 2018, he held the position of Senior Planner in Strategic Workforce Planning Optimization, also in Lawrence, Kansas. Prior to that, he was a Workforce Management Analyst at the same company from 2013 to 2017. In these roles, Edward was responsible for supporting the Medicare program by generating reports and forecasting call volume, leveraging his expertise in workforce management and data analysis.
Roles at The Results Companies and Affinitas
Edward Parker's career includes significant roles at The Results Companies and Affinitas. He was a Supervisor at The Results Companies from 2012 to 2013 and a Workforce Analyst at Affinitas from 2006 to 2012. Both positions were based in the Lawrence, Kansas area. In these roles, he gained valuable experience in managing teams and analyzing workforce data to support organizational goals.
Early Career in Media and Broadcasting
Edward Parker's early career includes various roles in media and broadcasting. He served as News Director at Southeast Kansas Broadcasting for five months in 2005 and as a News Anchor at Zimmer Radio Group from 2004 to 2005. Additionally, he worked at Emporia's Radio Stations as an Announcer from 1998 to 2003. This media background provided him with strong communication skills that have benefited his subsequent roles in workforce planning and management.
Educational Background and Skills
Edward Parker holds a BA in Communication Studies from Emporia State University, which he achieved between 1998 and 2002. His educational foundation in communication has played a crucial role in his proficiency in workforce planning and optimization. Edward is skilled in utilizing tools such as Aspect Call Center software and Microsoft Excel for generating reports and data analysis, which are essential components of his current and past roles.