Florence Roudet
About Florence Roudet
Florence Roudet is an Operations Supervisor at Maximus with extensive experience in customer service and logistics management across various airlines.
Title and Current Role
Florence Roudet is currently serving as the Operations Supervisor at Maximus. She has been with the company since 2021, overseeing various operational functions in the United States. In her role, Florence focuses on policy and procedure adherence, ensuring compliance and enhancing operational efficiency.
Previous Experience at Plane Travel LLC
Before joining Maximus, Florence Roudet worked at Plane Travel LLC as the Office and Logistics Manager. During her five-month tenure from 2020 to 2021 in Pompano Beach, Florida, Florence was responsible for managing transportation activities, contributing significantly to streamlined logistics operations.
Roles at Qatar Airways
Florence Roudet's tenure at Qatar Airways spans several roles. From 2020, she served as a Customer Service Supervisor in Sunrise, Florida, and prior to that, as a Quality Lead Agent from 2014 to 2020 in the Miami/Fort Lauderdale Area. Her initial role with Qatar Airways began in 2013 as a Lead Customer Services Agent in Fort Lauderdale, Florida, where she worked until 2014. Throughout these positions, Florence specialized in handling executive correspondence and managing frequent flyer programs, enhancing customer satisfaction.
Experience at Air France
Florence spent a significant part of her career at Air France, holding multiple positions. From 2011 to 2012, she worked as a Joint Venture Customer Care Specialist in Sunrise, FL. Prior to that, she served as a Customer Affairs Specialist from 2005 to 2011 and as a Ticketing, Rates, Internet, and Prepaids Supervisor from 2002 to 2005. These roles were based in Sunrise, Florida, and involved extensive customer interaction and logistics management, showcasing her comprehensive expertise.
Education and Language Skills
Florence Roudet completed her academic pursuits at Lycée Bossuet, Lannion, France, where she studied Hospitality and Tourism Management and achieved a Brevet Technicien Supérieur from 1991 to 1993. She also attended Institution Mongazon, Angers, France, completing Préparation HEC in 1989-1990. Fluent in multiple languages, Florence's linguistic skills have greatly enhanced her ability to manage diverse customer interactions effectively.