Francisco Diaz
About Francisco Diaz
Francisco Diaz is a Workforce Management Analyst at MAXIMUS with extensive experience in workforce coordination and customer service roles in the Greater Chicago Area.
Company
Francisco Diaz is currently working at MAXIMUS, a prominent provider of health and human services programs. He serves as a Workforce Management Analyst in the Greater Chicago Area. MAXIMUS specializes in managing and innovating government programs, contributing to public-sector solutions.
Title
Francisco Diaz holds the position of Workforce Management Analyst at MAXIMUS. In this role, he is responsible for managing workforce optimization, improving performance metrics, and providing technical training to newly hired analysts.
Work Experience
Francisco Diaz has extensive experience in workforce management and customer service roles. Prior to joining MAXIMUS, he worked at AltaStaff as a Workforce Management Coordinator, Customer Service Supervisor, and Customer Service Representative. Additionally, he served as a Dispatch Manager at New City Moving, Inc. His roles have been based in the Greater Chicago Area.
Achievements
As a Workforce Management Analyst, Francisco Diaz has notably achieved a call center occupancy rate averaging 79% and maintained schedule efficiency at an average of 6% over the past three quarters. He has created forecasts with only a 2% discrepancy in recent quarters and successfully implemented best practices across various projects to enhance performance. Additionally, he has provided support to approximately 200 agents and trained newly hired analysts.