Francisco Perez
About Francisco Perez
Francisco Perez is a Bilingual Operations Supervisor at MAXIMUS in Rochester, New York, with a background in quality control, customer service, and education.
Professional Experience at MAXIMUS
Francisco Perez currently works as a Bilingual Operations Supervisor at MAXIMUS, a position he has held since 2018. His career at MAXIMUS began in 2016, initially serving as a Customer Service Specialist for 7 months. He progressed to the role of Quality Control Administrator in 2017, which he held for 11 months before his current position. In his role, Francisco supports and enforces contact center expectations and assists with escalated issues or cases as needed, playing a crucial part in maintaining operational efficiency.
Roles at Canisius College
Before joining MAXIMUS, Francisco Perez worked at Canisius College. From 2014 to 2015, he served as a Spanish Tutor and Peer Counselor in Buffalo, New York. His responsibilities included tutoring Spanish-speaking students and providing counseling to peers, assisting them in academic and personal development. These positions allowed Francisco to develop his communication and mentoring skills, which have been instrumental in his career progression.
Educational Background
Francisco Perez holds a Bachelor of Science (B.S.) degree in Sports Management from Canisius College, where he studied from 2012 to 2016. Prior to that, he attended Green Dot Charter High School from 2009 to 2012. His academic background in sports management provided a solid foundation in organizational skills, which he has applied throughout his professional roles.
Expertise in Operations and Quality Control
In his roles at MAXIMUS, Francisco Perez has developed expertise in evaluating employee key performance indicators and identifying training needs. He participates in meetings to recommend changes to policies and procedures and collaborates closely with the Human Capital department to resolve employee performance concerns. Francisco is also responsible for developing work schedules and assigning duties to ensure operational efficiency.