Gail Perry
About Gail Perry
Gail Perry is an Operations Manager at Maximus with over 19 years of experience in management leadership roles, specializing in retail sales and call center operations.
Company
Gail Perry is currently working at Maximus, where she holds the position of Operations Manager. She has been in this role since 2022, operating remotely from the USA. Prior to this, she served as an Operations Supervisor at Maximus from 2020 to 2022. Gail Perry has accumulated extensive experience with Maximus, including a previous tenure as a Supervisor from 2019 to 2020 in Blythewood, South Carolina.
Title
Gail Perry is the Operations Manager at Maximus, a role she has held since 2022. Her responsibilities include overseeing various operations, ensuring compliance with standards, and managing a team efficiently to achieve high performance.
Education and Expertise
Gail Perry studied at CompTIA, where she achieved a Security+ certification from 2020 to 2021. She also received certifications in Cyber Security and Cyber Attacks from Coursera and Cloud Native from Coursera, both in 2020. Additionally, she holds a background in Communications and Graphic Designs from American InterContinental University (2008-2009) and in Information Technology from Pima Community College (2006-2008). Her educational background equips her with knowledge in IT and security, enhancing her capability to manage operations efficiently.
Background
Gail Perry has over 19 years of experience in management leadership roles. Her career spans a combination of retail sales and call center environments, where she has been active in human resources tasks such as orientation, payroll, and recruitment. She has held significant roles at various companies including Verizon Wireless as a Staff Manager for 13 years in Elgin, SC, and Spectrum as a Retention Supervisor for 5 years in Columbia, South Carolina. Her diverse background provides her with the skills to handle various facets of operations management.
Achievements
Throughout her career, Gail Perry has not only excelled in management roles but also achieved certifications that enhance her skill set. These include obtaining a Security+ certification from CompTIA and certifications in Cyber Security and Cyber Attacks, and Cloud Native from Coursera. She has demonstrated her ability to monitor contact center compliance with ISO standards and implement corrective actions, ensuring that operational practices align with legal and regulatory standards. Her management strategies aim at driving sales and influencing employee performance through high standards and effective mentorship.