Gary S. Eychner
About Gary S. Eychner
Gary S. Eychner is a WFM Manager at MAXIMUS with over 23 years of experience in Contact Center Operations, specializing in achieving Service Level Agreements and improving Customer Satisfaction.
Title
Gary S. Eychner is currently the WFM Manager at MAXIMUS. He has been with the organization since 2018. His role involves managing workforce management tasks and operations in the Charlotte, North Carolina area.
Previous Roles at General Dynamics Information Technology
From 2016 to 2018, Gary S. Eychner served as the WFM Manager at General Dynamics Information Technology. He held a remote position, where he focused on managing workforce activities, aiming to streamline operations and achieve service targets.
Role at TIAA
Between 2013 and 2016, Gary S. Eychner was the Forecasting and Scheduling Manager at TIAA. He worked in the Charlotte area of North Carolina, where he managed forecasting and scheduling activities to ensure efficient utilization of resources and meet operational goals.
Career at Xerox Services
Gary S. Eychner spent a significant part of his career at Xerox Services, serving as the Director of Operations from 2003 to 2013. During his time in the Utica, New York area, he led the operations department, focusing on improving efficiency and meeting organizational objectives.
Education and Expertise
Gary S. Eychner earned his Bachelor of Science degree in Business Administration and Management, General from Utica College. He attended from 1984 to 1988. Throughout his career, he has accumulated over 23 years of experience in contact center operations, specializing in achieving service level agreements and enhancing customer satisfaction.