Genesis Sandoval
About Genesis Sandoval
Genesis Sandoval is a Customer Care Specialist at Maximus with a background in psychology and extensive experience in customer service and account management.
Current Position at Maximus
Genesis Sandoval is presently serving as a Customer Care Specialist at Maximus since 2020. Located in Fishers, IN, Sandoval has played a crucial role in providing customer support, notably in handling federal student loan inquiries. Her position requires her to maintain professional communication skills and proficient negotiation abilities, successfully deescalating calls from irate customers. Sandoval also holds a 5C level security clearance, showcasing her trustworthiness and responsibility in managing sensitive information.
Previous Experience at SANDOVAL AUTO SALES
From 2013 to 2020, Genesis Sandoval worked at SANDOVAL AUTO SALES in various capacities. Initially employed as a Receptionist, she later advanced to the roles of Accounts Receivable Manager and Accounts Payable Manager. Throughout her seven-year tenure, she collaborated closely with the business operations, honing her skills in finance management and office administration. Her comprehensive involvement across these roles highlights her versatility and dedication within a high-paced business environment.
Education and Academic Background
Genesis Sandoval graduated with a Bachelor of Arts in Psychology from Indiana University–Purdue University Indianapolis (IUPUI) in 2018. During her five years at IUPUI, she developed a strong foundation in psychological principles, complementing her professional abilities in customer service and communication. Prior to her university education, she completed her high school education at Fishers High School, earning an Academic Honors diploma in 2012. Her academic achievements reflect her commitment to learning and personal development.
Role at IUPUI School of Physical Education and Tourism Management
In 2017, Genesis Sandoval held the position of Dean's Office Assistant at the IUPUI School of Physical Education and Tourism Management for six months. During her tenure, she supported administrative functions within the dean's office, gaining valuable experience in academic administration and enhancing her organizational and interpersonal skills. Her role contributed to the efficient management of office operations and provided a foundation for her subsequent professional endeavors.
Skills and Expertise
Genesis Sandoval possesses a diverse skill set, including proficiency in Citrix, a digital workspace platform essential for her role at Maximus. Additionally, she is experienced in mentoring and training new hires, ensuring they are well-versed in company procedures and customer account resolution techniques. Her ability to adapt to evolving federal student loan regulations and navigate high-paced environments further underscores her expertise in customer care and business operations.