Giavanni Gurley
About Giavanni Gurley
Giavanni Gurley is a CS1 Call Center employee at Maximus with a diverse background in customer service, administration, and marketing.
Current Role at Maximus
Giavanni Gurley is currently employed at Maximus as a CS1 Call Center professional. He has been working in this position since 2021. Based in New York, United States, he works remotely, where he handles various call center activities and customer interactions. His role requires strong skills in time-management and the ability to thrive in fast-paced and high-pressure environments. This role utilizes his background in administration, medical, and sales to provide efficient customer service and support.
Previous Employment at Alorica
Before joining Maximus, Giavanni Gurley worked at Alorica as a Work From Home Customer Service representative. His tenure at Alorica spanned from 2021 to 2022, during which he was based in Fredericksburg, Virginia, United States. In this role, he managed remote customer service tasks, enhancing his ability to operate effectively in a remote working environment.
Experience with CITYMD
In 2021, Giavanni Gurley took on the role of Patient Care Representative at CITYMD in Queens, New York. Though his time at CITYMD was brief, lasting only three months, he gained valuable experience in the medical field, providing patient care and support. His exposure to the medical environment has contributed to his overall understanding of customer service and administration.
Clerical Assistant at Kingsborough Community College
From 2017 to 2020, Giavanni Gurley served as a Clerical Assistant at Kingsborough Community College in Brooklyn, New York. Over three years in this position, he developed his administrative skills, assisting in clerical tasks and supporting various college departments. His role involved comprehensive management of office duties and providing assistance to students and faculty.
Academic Background in Criminal Justice
Giavanni Gurley holds a Bachelor of Applied Science (BASc) degree in Criminal Justice/Law Enforcement Administration from John Jay College (CUNY). He also earned an Associate's degree and an Associate of Arts and Sciences (AAS) in Criminal Justice and Corrections from Kingsborough Community College, where he studied from 2017 to 2020. His formal education in criminal justice has equipped him with a solid foundation in legal and enforcement knowledge.
Influencer Marketing Manager
Apart from his various customer service roles, Giavanni Gurley has more than five years of experience as an Influencer Marketing Manager. In this capacity, he focused on developing organizational process improvements for leadership departments within the marketing industry. His background in marketing complements his ambitions in cloud development and demonstrates his versatile skill set.