Gisella Rogers
About Gisella Rogers
Gisella Rogers is the Director of Quality Assurance – Human Services at Maximus, with extensive experience in project management and quality compliance.
Director Of Quality Assurance – Human Services at Maximus
Since 2019, Gisella Rogers has been serving as the Director Of Quality Assurance – Human Services at Maximus. In this role, she is responsible for ensuring compliance with contractual agreements and establishing best practices across the Eligibility Support Services Project. Her leadership extends to coordinating disaster recovery and business continuity exercises, fortifying the project's resilience and effectiveness.
Senior Manager of Project Management Office (PMO) at Maximus
Gisella Rogers has been the Senior Manager of the Project Management Office (PMO) at Maximus since 2018. Operating from the Austin, Texas Metropolitan Area, she provides leadership and guidance to PMO teams handling various facets of the Eligibility Support Services Project. Her oversight includes Contract Management, Project Control, and State Reporting for the Health and Human Services Commission of Texas.
Deputy Director of Quality and Compliance at Maximus
Prior to her current roles, Gisella Rogers served as the Deputy Director of Quality and Compliance at Maximus from 2006. Based in the Austin, Texas Area, she played a pivotal role in ensuring the quality and compliance standards of projects, significantly contributing to the company's operational integrity and customer satisfaction.
Previous Roles in Quality and Customer Care Management
Before joining Maximus, Gisella Rogers held several management positions in notable companies. She worked as an Apple Direct Team Manager at Apple from 2005 to 2006, and as a Bilingual Customer Care Supervisor at Xerox (Affiliated Computer Services, Inc.) from 2003 to 2005. Additionally, she was a QA Supervisor at Oncor Communication, Inc. from 1990 to 1996. Each role honed her expertise in quality assurance and customer care.
Education at Texas State University
Gisella Rogers completed her studies at Texas State University, focusing on Liberal Arts and Sciences/Liberal Studies. She earned an Applied Arts and Sciences degree from 2016 to 2018. This educational background provided her with a diversified knowledge base that has supported her professional roles in quality assurance and project management.