Glen Gonzalez, Capm®, Pmp®, Lssgb
About Glen Gonzalez, Capm®, Pmp®, Lssgb
Glen Gonzalez is a Project Manager at Maximus with over two decades of experience in the call center industry, specializing in optimizing contact center operations and fostering high-performing teams.
Title
Glen Gonzalez holds the title of Project Manager at Maximus.
Current Position: Project Manager at Maximus
Glen Gonzalez has been serving as a Project Manager at Maximus since 2022. In this role, he focuses on optimizing contact center operations to enhance user experience. He specializes in utilizing data-driven insights and industry best practices for process optimization and promotes a customer-centric culture within his team.
Previous Roles at Maximus
Glen Gonzalez has had a progressive career at Maximus, starting as a Customer Service Supervisor in 2013. He then moved up to Operations Manager from 2015 to 2020, continued as a Senior Operations Manager from 2020 to 2023, and then became a Project Manager in 2022. In each role, he has been known for building high-performing teams and fostering a collaborative work environment.
Customer Service Supervisor at T-Mobile
Before joining Maximus, Glen Gonzalez worked at T-Mobile as a Customer Service Supervisor from 2004 to 2010. This role marked his initial entry into the call center industry, where he began to build his extensive experience in customer service and team management.
Education and Certifications
Glen Gonzalez studied Business Administration and Management, General at the University of Phoenix, earning an Associate of Arts (AA) degree from 2006 to 2008. He completed his high school education at Sharyland High School from 1998 to 2001. He holds multiple certifications, including Lean Six Sigma Green Belt (LSSGB), Google Project Management, and Agile Project Management certifications.