Glenn Williams
About Glenn Williams
Glenn Williams is a Call Center Operations Manager with over 20 years of experience, currently working at MAXIMUS in NYC, NY.
Title
Glenn Williams currently holds the position of Call Center Operations Manager at MAXIMUS. He is presently seeking a new Call Center Manager position.
Current Role at MAXIMUS
Since 2019, Glenn Williams has been employed as a Call Center Operations Manager at MAXIMUS in NYC, NY. His role involves managing call center operations to enhance customer satisfaction and implement efficient processes.
Previous Experience at PayLock IPT
From 2015 to 2017, Glenn Williams worked as the Director Call Center at PayLock IPT in the Greater New York City Area. His responsibilities included overseeing call center activities and improving customer relations and operational performance.
Education and Expertise
Glenn Williams studied at Upsala College, where he achieved qualifications in Accounting and Finance. With over 20 years of experience in managing call centers, he is an expert in structuring high-performing teams, streamlining processes, and implementing supporting technology. He is skilled in financial management, budgeting, and identifying and driving key performance indicators.
Role at Computershare Canada
In 2017-2018, Glenn Williams served as a Call Center Manager through Adecco Staffing at Computershare Canada. His tenure lasted for 10 months, where he temporarily managed call center operations and staff.