Harpreet B
About Harpreet B
Harpreet B is a ServiceNow Business Analyst at Maximus, with previous experience at Gold Coast Health Plan, GE Capital, and Ally.
Current Role at Maximus
Harpreet B currently holds the position of ServiceNow Business Analyst at Maximus. Starting in 2023, Harpreet works remotely from Richmond, Virginia, United States. In this role, Harpreet is responsible for managing various aspects of the ServiceNow platform, from configurations to user workshops.
Previous Experience at Gold Coast Health Plan
Harpreet B served as a Business Analyst at Gold Coast Health Plan from 2021 to 2023. During this 2-year tenure in Lexington, KY, Harpreet operated in a hybrid work setup. Responsibilities included refining project requirements and collaborating with solution architects to streamline implementation processes.
Experience at GE Capital
Between 2018 and 2020, Harpreet B worked as a CMDB Analyst/ITSM Business Analyst at GE Capital. This on-site role focused on leveraging ServiceNow Discovery to populate the Configuration Management Database (CMDB) and supporting ITIL processes with comprehensive network and asset data from datacenter setups.
Background in Business Analysis at Ally
From 2016 to 2018, Harpreet B was employed as a Business System Analyst at Ally in Charlotte, North Carolina. This on-site role entailed detailed analysis and project management activities aimed at enhancing system efficiencies and stakeholder satisfaction.
Workshops and Stakeholder Management
Throughout Harpreet B’s career, arranging workshops to familiarize users with ServiceNow configurations and functionalities has been a key responsibility. Additionally, Harpreet created roadmaps for quarterly deliverables to effectively manage stakeholder expectations, ensuring smooth project execution and client satisfaction.
ServiceNow Platform Utilization
Harpreet B has a strong background in utilizing the ServiceNow platform, particularly in using ServiceNow Discovery to populate the CMDB. This expertise supports ITIL processes and ensures accurate network and asset data management in various datacenter environments.