Hector Hernandez
About Hector Hernandez
Hector Hernandez is a Workforce Management Analyst at Maximus in the El Paso Metropolitan Area, with previous experience in customer service, retention, and team leadership roles.
Workforce Management Analyst at Maximus
Hector Hernandez currently serves as the Workforce Management Analyst at Maximus. He has been in this role since 2020, based in the El Paso Metropolitan Area. His responsibilities likely involve analyzing workplace efficiency and productivity, overseeing workforce schedules, and ensuring optimal staffing levels. Maximus is known for providing government services, indicating Hector’s role is critical in maintaining operational performance.
Customer Service Experience at HGS
From 2018 to 2020, Hector Hernandez worked at HGS - Hinduja Global Solutions as a Customer Service Representative. In this role, he handled various customer inquiries and resolved issues to ensure customer satisfaction. His two-year tenure in this position helped him develop strong communication and problem-solving skills, essential for his subsequent roles.
Retention Specialist at Conduent
Hector Hernandez served as a Retention Specialist at Conduent from 2017 to 2018 in the El Paso Metropolitan Area. In this capacity, he focused on retaining customers, likely analyzing customer data to identify those at risk of leaving and implementing strategies to improve their satisfaction and loyalty. This role required a keen understanding of customer needs and effective communication strategies.
Team Lead at Capgemini
From 2016 to 2017, Hector Hernandez was a Team Lead at Capgemini in the El Paso Metropolitan Area. In this role, he was responsible for overseeing a team, delegating tasks, and ensuring the completion of projects. His leadership role at Capgemini involved managing workflows, coordinating with other departments, and supporting team members to achieve collective goals.
Data Entry Specialist at IGATE
Hector Hernandez began his career as a Data Entry Specialist at IGATE from 2013 to 2015 in the El Paso Metropolitan Area. His primary responsibilities included inputting data into computer systems, ensuring accuracy in records, and managing large volumes of information. This foundational role helped him develop attention to detail and data management skills.