Ida Hernandez
About Ida Hernandez
Ida Hernandez is a Special Escalation Agent and Enrollment Counselor at MAXIMUS.
Title: Special Escalation Agent
Ida Hernandez holds the position of Special Escalation Agent at MAXIMUS. In this role, she handles complex and challenging cases that require advanced problem-solving skills and a deep understanding of the company's processes and policies. Her responsibilities include addressing customer issues that have escalated beyond regular support channels, requiring detailed investigation and resolution.
Current Role at MAXIMUS
Ida Hernandez is currently employed by MAXIMUS, a company known for providing health and human services program management and administrative services. In her dual roles as Special Escalation Agent and Enrollment Counselor, she brings a wealth of experience and expertise to the organization. Her contributions in these positions support the company’s mission to deliver essential services to a diverse clientele.
Education: SAN MARCOS HIGH
Ida Hernandez attended SAN MARCOS HIGH. She completed her studies there, which laid the foundation for her career in customer service and program management. Her educational background provided her with essential skills and knowledge that she has leveraged in her professional roles at MAXIMUS.