Israel Lazo
About Israel Lazo
Israel Lazo is a Supervisor at Maximus in Phoenix, Arizona, with extensive experience in customer service, call centers, and quality assurance across the USA and South America.
Title
Israel Lazo currently holds the position of Supervisor at Maximus. He has been in this role since 2021.
Professional Experience at Maximus
Israel Lazo has accumulated significant experience at Maximus in various capacities. Before becoming Supervisor in 2021, he served as a Bilingual Advanced Resolution Center Specialist from 2019 to 2021. He also worked as a Bilingual Dual and Webchat Specialist for four months in 2019 and as a Bilingual Customer Service Representative from 2018 to 2019.
Previous Work Experience
Before his tenure at Maximus, Israel Lazo has held diverse roles in multiple organizations. He was a Data Analyst at Epiq for nine months from 2018 to 2019, a Senior Collections Specialist at Target Financial Management and Target Card Services for four months each in 2017-2018. Additionally, he was an Independent Contractor for Uber from 2016 to 2019.
Early Career and Various Roles
Earlier in his career, Israel Lazo worked in various roles, including as a Bilingual CSR Tier 1 and Web Chat Specialist at General Dynamics Information Technology in 2014 and again in 2015-2016. He also served as a Bilingual Customer Service Representative at QBE North America and Aramark in 2015, a Spanish Interpreter at TransPerfect in 2014, and as a Graveyard Cashier at Chevron in 2013.
Education and Language Skills
Israel Lazo holds an Information Technologies Technician certification from CLANAR Internacional, which he completed from 1999 to 2002. He also has a degree in Public Health Administration from Universidad Peruana Unión, achieved between 1990 and 1993. He is fluent in English, Spanish, and Portuguese, showcasing his ability to communicate effectively in multiple languages.
Call Center and Customer Service Expertise
Israel Lazo brings over six years of call center experience and seven years of customer service experience, spanning the USA, Brazil, and Peru. His broad expertise in the field contributes to his adept handling of various customer service challenges.