James Clark
About James Clark
James Clark is an Employment Coach at Maximus, with a background in customer service and management roles, and a degree in Sports Studies from the University of Southampton.
Current Employment at Maximus
James Clark currently serves as an Employment Coach at Maximus. He started working at Maximus in 2021 and utilizes a suite of tools for in-depth assessments to understand customers' holistic barriers to progression. His responsibilities include producing personalized SMART action plans with sequenced interventions and development opportunities, and using an integration framework of local specialist services to address specific customer issues. He also identifies specific recruitment needs of employers and conducts tailored pre-screens and group assessments.
Previous Role at Southern Housing Group
Before joining Maximus, James worked at Southern Housing Group as a Customer Services Improvement Consultant from 2019 to 2020. During his tenure of one year in Horsham, he focused on enhancing customer service delivery and implementing various improvement strategies.
Professional Experience at Compass Fostering
James Clark worked at Compass Fostering in London, United Kingdom, as a Lead Placements Officer from 2014 to 2019. In his five-year tenure, he was responsible for managing placements and ensuring that the organization’s services met the needs of both foster children and foster parents.
National Customer Service Manager at Nuffield Health
From 2007 to 2014, James served as the National Customer Service Manager at Nuffield Health. For seven years, he worked on improving customer service standards across the organization, managing customer service teams, and implementing service improvement initiatives to enhance customer satisfaction.
Educational Background
James Clark completed his Bachelor of Science (BS) Hons in Sports Studies from the University of Southampton in 2002. Prior to that, he studied Leisure and Tourism at Collyers College in Horsham and achieved a GNVQ (Advanced) in 1999. His educational background has provided him with a strong foundation in sports, leisure, and customer service-related fields.