James Elmore
About James Elmore
James Elmore is a Remote Call Center Supervisor at Maximus with a diverse professional background in technical, security, and customer service roles.
Professional Experience at Maximus
James Elmore is currently employed as a Remote Call Center Supervisor at Maximus, having joined the company in 2021. Based in New York, United States, he oversees call center operations and ensures efficient service delivery. His role includes managing remote teams, addressing customer inquiries, and maintaining high service standards. His experience in this role builds upon his extensive background in various supervisory and technical positions.
Previous Role at Insight Global
From 2020 to 2021, James Elmore worked as a Remote COVID-19 Contact Monitor/Case Investigator at Insight Global in the New York City Metropolitan Area. In this capacity, he played a crucial role in monitoring COVID-19 cases and conducting investigations to trace contacts. His work was pivotal in managing and mitigating the spread of the virus, demonstrating his adaptability and commitment to public health.
Technical and Supervisory Roles
James Elmore's career includes a variety of technical and supervisory roles. He was a Lead Technician at Firefly from 2019 to 2020 and a Smart Home Sales and Installation Professional at Vivint Smart Home in 2019. Prior to these positions, he served as a Security Advisor at DEFENDERS from 2016 to 2019 and a Field Retention and Collections Technician at Makotek, Inc. from 2012 to 2016. Additionally, he held significant roles in the airline industry, including Crew Scheduling Supervisor and Crew Scheduler at North American Airlines.
Technical Education and Training
James Elmore has a strong technical foundation, having studied at Sheppard AFB Technical School from 2002 to 2003 where he specialized in Avionics Maintenance Technology/Technician. Additionally, he completed training in Electronics Principles at Lackland AFB Technical School in 2002. His educational background underpins his extensive experience in technical and supervisory roles, particularly in security, telecommunications, and aerospace industries.
Early Career and Diverse Professional Background
James Elmore began his career with roles in sales and customer service. He worked as a Sales Representative at Bed Bath & Beyond from 2000 to 2001 and a Sales Associate at Sam Ash Music from 1998 to 2000. His early career also included a brief stint as Assistant Financial Specialist at Young & Rubicam in 1997. These roles provided him with a diverse professional background, contributing to his development of strong communication and customer interaction skills.