James Harlow
About James Harlow
James Harlow is the Director of Continuous Process Improvement at MAXIMUS, with extensive experience in process improvement and knowledge management across multiple industries.
Director of Continuous Process Improvement at MAXIMUS
James Harlow currently holds the position of Director of Continuous Process Improvement at MAXIMUS, based in Falls Church, Virginia. He has been with the company since 2009. In this role, Harlow is responsible for overseeing and implementing strategies to enhance operational efficiency and process optimization across the organization.
Previous Experience at General Dynamics Information Technology
Before joining MAXIMUS, James Harlow served as Program Manager of Continuous Improvement at General Dynamics Information Technology. From 2009 to 2013, he worked in Lawrence, Kansas, focusing on initiatives aimed at enhancing process efficiency and effectiveness within the organization.
Career at Embarq Communications and Sprint
James Harlow's extensive career includes managerial roles at Embarq Communications and Sprint. At Embarq Communications, he served as Manager of Knowledge Management from 2006 to 2008 in Overland Park, KS. Prior to that, he held several positions at Sprint, including Knowledge Management Project Manager, Prepaid Phonecards Implementation and Marketing Project Manager, and Manager of Vendor Operations, between 1996 and 2006.
Education in Healthcare Administration and Technical Management
James Harlow holds a Master's degree in Healthcare Administration from Park University, which he completed between 2012 and 2014. Additionally, he earned a Bachelor's degree in Technical Management from DeVry University in 2009. His educational background supports his expertise in process improvement and management.
Process Improvement Initiatives and Achievements
James Harlow is notable for several significant achievements in process improvement. In 2017, he achieved 170% of the Cost Avoidance target. He introduced a Lean Six Sigma internal certification program, embedding over 150 green belts across various contracts. Harlow also developed a Yellow Belt Lean Six Sigma course adopted by the parent company, led a team recognized by CMS during the first roll-out of the Affordable Care Act's Open Enrollment Period, and pioneered a Project Selection Workshop program to align projects with client needs.