James Selby
About James Selby
James Selby is a Contact Center Supervisor at MAXIMUS with a background in Criminal Justice from Rochester Institute of Technology. He has a proven track record in improving team performance and customer satisfaction.
Title
James Selby holds the position of Contact Center Supervisor at MAXIMUS. He has been in this role since 2016. In this position, he is responsible for overseeing contact center operations, ensuring optimal team performance, and maintaining high standards of customer satisfaction.
Company
James Selby currently works at MAXIMUS, a company specializing in providing government services and solutions for public programs. At MAXIMUS, he contributes to improving customer service processes and enhancing team productivity within the contact center.
Previous Experience
Before joining MAXIMUS, James Selby worked at Staples Business Advantage for a decade, from 2006 to 2016. During this time, he held various positions, gaining valuable experience in customer service and team management.
Education and Expertise
James Selby attended the Rochester Institute of Technology, where he studied Criminal Justice and attained a Bachelor of Arts (BA) degree. He completed his education from 2000 to 2004, which provided him with a solid foundation for his professional career in customer service and contact center supervision.
Achievements
James Selby developed and implemented a training program that enhanced team performance metrics by 15% within the first year at MAXIMUS. He was recognized for achieving the highest customer satisfaction scores in the region for three consecutive quarters. Additionally, he participated in a company-wide initiative to streamline customer service processes, resulting in a 20% reduction in average handling time.