Jami Kopp
About Jami Kopp
Jami Kopp is an Appeals Specialist at MAXIMUS with extensive experience in customer service and healthcare regulations.
Title and Current Position
Jami Kopp holds the position of Appeals Specialist at MAXIMUS. In this role since 2014, Jami brings expertise in analyzing appeals data using federal and state laws, technical directions, and client guidance. Jami's responsibilities include verifying the accuracy of appeal data, evaluating proposed resolutions, and examining eligibility determination notices for inconsistencies. This role also involves researching appellant problems and making necessary system modifications.
Previous Work Experience
Before joining MAXIMUS, Jami Kopp worked at Bayer HealthCare as a Consumer Advisor for 10 months in 2014, located in Moosic, PA. From 2011 to 2014, Jami served as a Customer Service Specialist at Lord & Taylor in Wilkes-Barre, PA. Prior to that, Jami held the position of Team Lead/Problem Solver at Amazon from 2009 to 2011 in Hazleton, PA, a role that was seasonal in nature. Concurrently, Jami also worked as a Customer Service Specialist at PPL Corporation in Hazleton, PA from 2009 to 2011.
Education and Credentials
Jami Kopp has obtained an Associate's degree in Business Administration and Management, General from Luzerne County Community College, completing the course of study between 2012 and 2014. Additionally, Jami holds a Bachelor of Business Administration (BBA) in Business Administration and Management, General from King's College, earned in 1970.
Medicaid and Healthcare Expertise
Jami Kopp possesses substantial knowledge in areas including Medicaid, CHIP, healthcare eligibility, The Affordable Care Act, CMS, and HIPAA. This knowledge base is essential for the role at MAXIMUS, enabling Jami to effectively analyze and resolve appeals data, while staying compliant with applicable laws, regulations, and guidelines.
Technical Skills in Appeals Analysis
In the capacity of an Appeals Specialist, Jami Kopp has developed a keen ability to analyze appeals data using both federal and state regulations. This involves meticulous examination of eligibility determination notices for inconsistencies and ensuring the accuracy of appeal data. Jami is also involved in researching and resolving appellant and reporting issues through modifications in the existing system.