Jeanette Davidson
About Jeanette Davidson
Jeanette Davidson is a Training Coordinator at Maximus with a background in IT support and customer service.
Title
Jeanette Davidson currently holds the position of Training Coordinator at Maximus. Since 2023, she has been contributing to the company in the New York City Metropolitan Area through a hybrid working model.
Professional Background
Jeanette Davidson has an extensive work history across various roles and industries. She started at ZeroChaos as a Search Engine Optimization Analyst from 2015 to 2019. She then worked at 1800accountant.io as a Customer Success Specialist in 2020 for 2 months, followed by a role at MMC Group LP as a Call Center Agent in Newark, New Jersey for 7 months. From 2021 to 2023, she transitioned to Maximus as a Call Center Agent and Subject Matter Expert before advancing to her current role as Training Coordinator in 2023.
Education and Expertise
Jeanette Davidson's educational background is diverse and reflects her passion for continuous learning. She studied Liberal Arts and Sciences/Liberal Studies at Medgar Evers College, CUNY, earning an Associate of Arts degree between 2008 and 2010. She then pursued a Bachelor of Arts in Fashion Merchandising at Howard University from 2011 to 2014. In 2022, she completed the Google Professional IT Support Certificate program through Merit America, focusing on video training, hands-on labs, and graded assessments in Information Technology.
Role at Maximus
As a Training Coordinator at Maximus, Jeanette Davidson is responsible for developing instructional materials using e-learning, webinars, and simulations to enhance training effectiveness. She also monitors the integration of newly taught skills and techniques into employees' work behavior to ensure effective application. Her vigilance in staying updated on next-generation trends and tools in IT training and development underlines her commitment to her role.
Professional Certifications
Jeanette Davidson has earned the Google Professional IT Support Certificate from Merit America in 2022. The program, completed in four months, involved a combination of video training, hands-on labs, and graded assessments. This achievement underscores her dedication to advancing her technical knowledge and skill set.