Jeff M Hicks
About Jeff M Hicks
Jeff M. Hicks is an Operations Analyst at MAXIMUS with extensive experience in human capital management and process control.
Current Roles and Responsibilities at MAXIMUS
Jeff M Hicks currently holds three positions at MAXIMUS: Operations Analyst, Human Capital Sr Coordinator, and Human Capital Administrator. In these roles, Jeff manages 55,000 transactions and 7,000 new employees, overseeing their employment lifecycle from data entry to termination. He also proposes new processes to increase efficiency and reduce operational redundancies, as well as leads the weekly Contact Center trending errors dashboard for the New York State of Health Contact Center.
Previous Experience at Xerox Litigation Services
Jeff worked at Xerox Litigation Services in Albany, NY, first as a Fulfillment Coordinator from 2011 to 2012, and later as an Advanced Process Control Analyst from 2012 to 2014. His responsibilities included ensuring the smooth fulfillment of client requests and managing advanced process control operations to enhance service delivery.
Career at Phoenix Life Insurance Company
From 1999 to 2011, Jeff held multiple positions at Phoenix Life Insurance Company. He started as a Customer Relations Professional, later becoming a Senior Trainer, Workflow Manager, and significantly contributed by generating $2 million in additional premiums and reducing liability by $50 million through proactive program management.
Educational Background
Jeff attended American International College from 1994 to 1997, where he studied Psychology and Literature, achieving a degree in Biology. Prior to this, he earned his High School Diploma from La Salle Institute, where he studied from 1988 to 1992.
Leadership and Project Management
In addition to his professional roles, Jeff was elected Grand Knight of the Rensselaer Knights of Columbus in July 2013. In this leadership role, he oversaw charitable events and managed business operations. Jeff also conducts Lower Environment Load User Acceptance Testing for Engage reporting software and collaborates with the Training Department to develop classroom versus Teams training error rate analysis.